Independent NetSuite consultancy · London, UK
NetSuite support and administration, from a senior consultant.
Senior-level NetSuite administration, optimisation and L2/L3 support, without the cost or commitment of a full-time hire. On a monthly retainer or as you need it.
When you need this
Your NetSuite administrator has left, you need senior help without a full-time hire, or you want someone to keep improving NetSuite rather than just keeping the lights on.
What's included
- L2 / L3 support and incident response
- User and role management
- Saved searches, reports and dashboard upkeep
- Bulk updates and saved imports
- Performance tuning and script optimisation
- NetSuite release impact reviews
- End-user training refreshers
- Continuous process improvement
How I work
How my NetSuite support works.
Step 1
Respond
Clear triage and, on a retainer, agreed response times. You always know who's handling an issue and what happens next.
Step 2
Fix the cause
Not just the symptom: the root cause of failing scripts, integration errors and reconciliation gaps, so the same ticket doesn't come back.
Step 3
Keep it current
Testing in the release preview account before each twice-yearly upgrade, and regular reviews of roles and permissions.
Step 4
Improve
Small, steady improvements: saved searches and dashboards, automation, bulk updates and training refreshers.
Ways to work together
NetSuite Support Retainer
Monthly support from 8 hours a month: administration, fixes and small improvements with agreed response times.
See the retainer →NetSuite Health Check
£2,500–£7,500 over 5–10 working days. A review of your set-up, processes and performance, with a prioritised plan.
See the health check →Release Readiness Check
Scripts, workflows and integrations tested in the release preview account before each NetSuite upgrade.
See release readiness →FAQ
NetSuite Support and Administration: common questions.
Should we choose a support retainer or pay as we go?
A retainer suits steady demand and gives you agreed response times. Ad hoc days suit occasional projects. If you're not sure, start ad hoc and switch once the pattern is clear.
Can you replace our NetSuite administrator?
I can cover the gap after an administrator leaves, or back up an in-house administrator with senior L2/L3 help on the harder problems.
Do you support accounts implemented by another partner?
Yes. Most support clients came to me after go-live with someone else. I start by reviewing the account so I understand how it's been set up.
Which modules do you support?
Core financials and OneWorld, Advanced Revenue Management, SuiteBilling, Fixed Assets, SuiteProjects, Advanced Procurement, Advanced Inventory, WMS, Manufacturing, SuiteTax, NSPB and SuiteAnalytics, plus integrations and custom scripts.
Related reading
Ready to find your NetSuite hero?
Book a free 30-minute call. I'll listen to what you're trying to do and tell you honestly what the right path is, even if it's not with me.